Warranty & Returns

Ace High Leathers is committed to excellence in craftsmanship and service. If for any reason you are not fully satisfied with the product please contact me immediately. The item must be returned within 30 days of receipt.

All items must be returned in like new unused condition. All refunds will occur after the product has been received and inspected. Customer to pay cost of return shipping via USPS Priority Mail with tracking number.

All products are covered by a one year limited warranty to be free from production defects. This warranty does not cover any product that has not been properly cared for as instructed by Ace High Leathers. Not “properly cared for” means any product that has been left for unlimited amount of time in the elements such as sun or rain and has not been treated as recommended using various leather care products.

Any order found to have been altered or “corrected” in any way before one year from the date of delivery by a business or person other than someone recommended by Ace High Leathers voids the one year guarantee which accompanies custom made products. This also voids free clean and conditioning of products as well.

Any order found to be short on quantity must be inspected by the customer and reported to Ace High Leathers within 7 days of receipt.

International customers must pay all shipping fees on international shipments, both returns and exchanges. Ace High Leathers is not responsible for any brokerage, duties, clearance fees, added value taxes, and/or other fees incurred. Note to international customers only: do not ship returns to us via UPS.

In the event of cancellation, custom order deposits will be forfeited if production on that item has begun and/or if materials for that particular project has been purchased by Ace High Leathers.

Template deposits are non-refundable.

Closeout or Sale Items are final.

Contact me for further questions