Returns and Exchange Policy

Ace High Leathers is committed to excellence in craftsmanship and service! You, the customer, make up our business! If a problem exits, we will work closely with you to keep you satisfied. If for any reason you are not fully satisfied with the product you have or you find the product did not meet your expectations, please contact us immediately.
-If we can not resolve the issue, we will gladly refund your money within 30 days of purchase from the date it was received. All products returned for a refund must be in new, unused condition . All custom orders will be charged a 50% return fee.
-Any products found to be defective due to workmanship must be returned within 10 days. Ace High Leathers will refund the return customer shipping costs only after the product is received and inspected.
-Any order found to be short on quantity must be inspected by the customer and reported to Ace High Leathers within 72 hours of receipt.

-No refunds or exchanges will be made without contacting Ace High Leathers prior to the return shipment.

Once the need for a return or exchange has been established please contact us at 530-905-0505 or email us.

There are no extra fees for exchanges but shipping will not be refunded to the customer.
Shipping -----
-Shipping fees will not be reimbursed unless the customer received the incorrect item and/or the product was proven to be defective due to an error on the part of Ace High Leathers. Ace High Leathers will only reimburse standard ground shipping charges and will not accept any COD charges.
Cancellations-----
-Orders may be cancelled before production has started and no materials have been ordered by Ace High Leathers. Custom order deposits of 50% will be forfeited by the customer if production on that item has begun. Cancellation cannot occur while the order is in transit.
Closeout or Sale Items-----
-Sales on all closeout or discounted items are final.
Please feel free to contact us at 530-905-0505 or email us with questions